Terms and Conditions

The following information details the terms and conditions upon which we supply our products or services. By purchasing any of these goods or services, you agree to be bound by these terms.

The Order Process

You send us the name/details of the wallpaper you would like to order, along with the dimensions you would like it printed at and any extra requirements.

Upon sending your order to us, you will receive a proof image and a quote containing the total cost of goods and services via email or WhatsApp. We seek to send a response to all orders within 2-4 days of submission, excluding weekends and bank holidays. 

Payment

We accept the following payment methods: Credit or Debit Card, wallets, net banking, UPI

Right of Cancellation

You have the right to cancel a product or services (customizations of print or design) within 2 hours of payment, provided that the services agreed within the contract have not already started.

We do not offer refunds on customized products (custom sized murals, custom designs).

Any products or services with apparent defects caused by Red and Wine Decor will be replaced.

Production and Delivery

We will make every effort to deliver orders and services in good time. Our quoted delivery times are approximate. Delivery can take place up to 30 days from the start of the contract (once payment is received). We cannot be held responsible for delays or errors made by third party courier or postal services. We will always ensure that the order is securely sealed in rigid packaging. Any damage that the package may incur during transit should be noted upon delivery and signed for as damaged.

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We use third party courier services, we are not responsible for delays on the way. No refund will be processed till 28 days of shipment if package is not received. 

The customer is responsible for any customs duties and taxes levied at the point of entry into the destination country.

Quality of Goods

The product should be inspected prior to installation. Any defects should be reported to Life n Colors prior to installation; claims cannot be made after the product has been used or installed. Hanging costs will not be refunded, therefore please be sure to check the condition of your product before hanging or mounting. We are not responsible for impacts due to seepage on wall, use of chemicals on wallpaper, any external damage.

Minor variations in colour may occur between prints, we can only offer replacements when it is agreed that the variations are evidently noticeable.

Variations of colours may occur between on-screen proof and physical product. We cannot be held responsible for discrepancies between monitor settings. Where colour matching is important, we recommend and offer a printed sample prior to purchase to ensure colours are acceptable. Claims for colour variations cannot be made unless printed sample has been requested and approved.